Ever since I upgraded to Microsoft Office 2016 on my Mac, I have been experiencing this recurring bug. Word 2016 works OK for many days. (I say “OK” and not “great” because Word never works great, even at the best of times.) Then all of a sudden, for no apparent reason, it becomes unable to open or save documents. The application starts displaying all kinds of error messages, like the following: Alternatively, if you are in the process of working on an existing document that you’ve been saving regularly using Command-S until now, all of a sudden Word starts complaining that it can no longer save the document (which might leave you stranded if you made lots of changes since the last time you saved the document). ![]() There are two different types of template that we create for Word: global and standard. For example, a letter, agenda or report template. Office 2013 and Office 2016 also requires you to set your default personal. Installation on Mac OS X. 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Sometimes, weird problems like this one can be remedied by quitting and relaunching Word. Not in this case, though. If you try to quit and relaunch Word, you then get the following message: In other words, at this stage it looks like Microsoft Word 2016 has become unable to open any file, including its own Normal template file. To make matters even more scary, if you click on “ OK” to continue and then try to quit Word the normal way, when trying to quit, Word displays the following error message: Don’t click on “ Yes”! (It won’t actually do anything, since Word is currently unable to open or save anything, but it’s still not a good idea.) If you click on “ No”, Word still fails to quit. So at that stage the only option is to force-quit Word. You can try this whole cycle multiple times just for fun if you want to, but whatever option you choose in those misleading error dialog boxes, nothing will work, and Word won’t go back to normal. The whole problem happened to me again this afternoon. Normally, when it happens, I have found that the only solution was to reboot the entire computer. ![]() Today, however, I had a little time, so I decided to do more sleuthing. My first reflex was to go to the Console and see if I could notice any error messages that might help better circumscribe the problem. I first noticed that, even time I tried to relaunch Word, the system log would include something like this: 16-12-22 14:50:16,765 Microsoft Word[50336]: ApplePersistenceIgnoreState: Existing state will not be touched. New state will be written to /var/folders/sp/fgbr368s4_q5_rbzb_4k5w740000gn/T/com.microsoft.Word/com.microsoft.Word.savedState So I figured that the problem might have to do with some kind of conflict between Word and OS X’s built-in application resuming feature, which normally causes an application to reopen the windows that were left open the last time the application was quit. Of course, the irony here would be that OS X’s Resume (or “Persistence”) feature has never been supported by Microsoft. Word 2016 has never been able to reopen the windows that were left open the last time it was quit, even when the general setting in OS X’s System Preferences (under “ General”) is as follows: Based on this message in the Console, Microsoft’s lack of support for this OS X feature clearly does not prevent OS X itself from trying to apply it to Word 2016, even if it does not do anything. So my first troubleshooting step was to try and see if I should clear whatever “saved state” might linger in my system for Word 2016 and relaunch the application. I went to: ~/Library/Saved Application State/com.microsoft.Word.savedState/ and cleared everything inside that folder and tried to relaunch Word, but that didn’t work. I then went to the exact location mentioned in that message in Console: /var/folders/sp/fgbr368s4_q5_rbzb_4k5w740000gn/T/com.microsoft.Word/com.microsoft.Word.savedState/ and I cleared everything that was there and tried to relaunch Word, but that didn’t work either. Finally, I tried to launch Word 2016 while holding the Shift key down. This did make a difference, in that Word 2016 no longer displayed the message saying that it was unable to open the Normal template. But that’s easily explained if you consider that starting Word up while holding the Shift key down effectively launches Word in a so-called “safe” state, for troubleshooting purposes. In that “safe” state, Word no longer tries to open the Normal template, in case the template itself is the source of whatever trouble you are trying to address. (It is not the source of the trouble in this case, which can be demonstrated by the fact that the whole situation is resolved by simply rebooting the entire system.
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